FAQs

It is important to follow all directions, warnings and precautions detailed in the instruction leaflet before use. Failure to follow these instructions may result in skin irritation, burns or other injury.

Yes! Re-use a Nad's Wax Strip by simply folding the strip in half so that the wax is on the inside. Massage the strip with your fingers, slowly separate the strip and continue waxing. Repeat this process until the strip is no longer effective.

NOTE: Waxing your face? It's important NOT to wax the same area twice as repeated waxing of this delicate area can cause irritation. Always follow the instructions to prepare the skin and wax strips before you commence waxing to ensure you remove as much hair as possible with one treatment.

No. The Nad’s SafeTip™ applicator is designed for single-use only. The SafeTip™ end of the applicator is to be used once inside the nose to remove nose hair and the Spatula end of the applicator is to be used once on the surface of the nose to remove hair growing on the surface of the nose..

No

If no hair comes off, it may be because your hair is fair and unfortunately due to lack of pigmentation fair hair can sometimes not be removed. The skin must be completely clean and dry before applying the cream. It must be liberally applied, and can be massaged with the fingertips to ensure that all sides of the hair is completely covered. Always make sure that the hands are washed immediately after applying the cream.

This depends on which area you are treating - the more sensitive the area, the smaller the treated area should be. In very sensitive areas, we recommend you do not put on more than 2 to 3 cm at a time. Whereas if it is the bikini line, you can treat large patches up to 10 cm.

When using a Sugar Wax, Gel Wax or Hard Wax, the hair needs to be at least 2-5mm in length.

When using a Wax Strip, the hair needs to be at least 2-5mm in length.

Approximately 3 weeks.

• 125 ml: Approx 10-12 uses
• 50 ml: Approx 5 uses

Each Nad’s Nose Wax comes with enough wax and applicators to perform two complete treatments.

• Natural Sugar Wax 370g - 2 uses for a full leg wax.
• Natural Sugar Wax 170g 1 use for a full leg wax.
• Eco Salon Wax 300g 2 uses for a full leg wax.
• Charcoal Bead Wax 400g, 2 uses for a full leg wax.
• Charcoal Bead Wax 200g 1 use for a full leg wax.
• Original Gel 170g 1 use for a full leg wax.
• Waxing Dots 200g 1 use for a full leg wax.

A pimply rash is quote common and is the skin's reaction to having hair pulled from the root.

If the skin has been removed then it is not being held taut and also the strip is being applied over the same spot more than once. Also, if the skin is excessively dry; this could make the skin susceptible to tearing if waxed.

As depilatory creams have to be very alkaline to dissolve the hair, they can sometimes cause irritation to sensitive skins which is why we always recommend a patch test to ensure your skin is suitable for treatment with a depilatory cream.

Remember it's important to patch test the area you wish to treat as some areas are more sensitive than others. Check the precautions on pack to ensure the area you wish to treat is suitable for treatment with a depilatory cream.

Did you complete a test patch on the area to be treated and did you wait 24hrs before commencing full treatment to confirm your skin suitability?

How was the cream removed? It is important to remove the cream in the shower with running water to ensure every trace of cream is removed.

Did you experience any tingling, stinging or burning during use? The cream should be washed off immediately if any of these sensations are experienced.

In our experience, it's not usually the ingredients that cause irritations to develop, but we always recommend following the instructions on the pack to perform a patch test at least 24 hours before proceeding with full application.

It's quite normal to experience a little redness or spots with any wax, especially if you're new to it. Occasionally if the Gel is applied too thickly, you may experience a little irritation or even bruising if you've needed to tug at the skin to remove the strip or not held the skin taut as you've removed the strip.

NOTE: If you have a skin condition, always check the precautions in the instruction leaflet to ensure yours is a suitable skin type.

Bruising may be a result of either applying too thick a layer of gel or not holding your skin taut enough. Whilst this is rare, bruising may occur in some situations as a result of;

• applying the gel too thickly. It is important to apply a thin layer of gel to prevent the product from tugging the skin when the strip is removed
  
• failing to hold the skin taught when removing the strip. It is important to keep the skin taut to minimise movement of the skin and hence prevent bruising
  
• diabetes. Diabetics are prone to bruising due to poor blood circulation
  
• Pre existing skin or circulatory issues.
  

NOTE: If you have a skin condition, always check the recautions in the instruction leaflet to ensure yours is a suitable skin type.

There are a number of reasons why bruising, swelling and/or irritation may occur so it's important to ALWAYS read the precautions and perform a patch test before treatment to ensure you're skin is suitable.

• Here are some of the things to look out for. Refer to the precautions for more information.
  
• Are you a diabetic/take oral retinoids(antibiotics)/is your skin very inelastic or dry? If so, you should not be using this product. For a detailed explanation of suitable skins types, you should refer to our instruction leaflet.
  
• Did you remember to keep the skin taut as you pulled the strip off? This is essential to prevent bruising/swelling/irritation.
  
• Did you pull the strip up rather than close to the skin? This can cause bruising/swelling/irritation.
  
• Did you go over the same area more than twice on your face? Do not re-wax the area if your skin is irritated.
  
• Did you use the product just before or during your period? Your skin is really sensitive during this time and I wouldn’t recommend waxing until after your period. You will find that it will be a far less painful experience then.
  
• Was the hair very long? We advise to trim the hair to 5mm, as longer hair will be more painful to remove and you might experience bruising/swelling/irritation.
  

NOTE: It's quite normal to experience a little redness or spots after waxing, especially if you're new to it. Always perform a patch test in the area to be treated and wait at least 24 hours to ensure any redness subsides before proceeding with waxing.

• Do you have any prior experience in waxing? Either with cold wax, warm wax or hard wax? The bikini area is a particularly sensitive area; I would recommend you practice on a less sensitive area like your leg before you proceed with the bikini area.

• Are you a diabetic/take oral retinoids/is your skin very inelastic or dry?
  If so, you should not be using this product. For a detailed explanation of suitable skins types, you should refer to our instruction leaflet.

• Was the hair very long?
  We advise to trim the hair to 3mm, as longer hair will be more painful to remove and you might experience bruising/swelling/irritation.

• Did you remember to keep the skin taut as you pulled the wax off?
  This is essential to prevent bruising/swelling/irritation.

• Did you pull the wax up rather than close to the skin?
  This can cause bruising/swelling/irritation.

• Did you go over the same area more than twice?
  Do not re-wax the area if your skin is irritated.

• Did you use the product just before or during your period?
  Your skin is really sensitive during this time and I wouldn’t recommend waxing until after your period. You will find that it will be a far less painful experience then.

If it is none of the above: unfortunately some people are more susceptible to bruising/swelling/irritation than others, this is why we recommend you try the wax on a small area first and wait for 24 hours before commencing treatment.

There are very low levels of acids in Ingrow Solution which are not harmful to the skin*. These are included in the formula to gently remove the buildup of dead skin that prevents new hair from growing through the skin, which can cause ingrown hairs.

*We recommend patch testing before applying Ingrow Solution to the skin. See the pack for instructions on how to perform a patch test.  

The quicker you pull the SafeTip™ applicator out of the nose, the more effective and less painful the hair removal result actually is. You’ll feel a slight pull and short after-tingle that only lasts a few seconds.

Nad’s Nose Wax is specially formulated to harden and stick to the Nad’s SafeTip™ applicator as well as to the hair around the edge of the nostril. The hardened wax will be removed from the nose with the applicator when it is pulled out. It is important to follow the correct wax setting times detailed in the instruction leaflet to ensure the wax has set properly to prevent any residue from remaining in the nostril.

Yes, Nad's Hair Removal Cream is safe to use while pregnant.

The product comes with the unique Nad’s SafeTip™ applicator that has been specifically designed to allow insertion, but reduce the risk of over insertion and consequent disruption of sensitive membranes that line the nasal cavity.

Hair may not come out if:

• You use the Nad’s Soothing & Finishing oil wipes before using the wax.
• The area was not clean, dry and oil-free.
• Your skin was not held taut.
• You did not pull off in the opposite direction of hair growth.
• If you slowly pulled or dragged the wax off.
• If your hair was shorter than 3mm. The wax will not grip onto shorter hair.

Did you complete a test patch on the area to be treated? If yes, was all the hair removed on the test patch? How long did you leave the cream on for? If all the hair is not removed after 4 minutes, leave the cream on longer without exceeding 10 minutes in total.

Ensure a thick and even layer of the cream is applied, making sure each hair strand is completely covered by the cream. The cream should have a smooth, white consistency. If the tube cap is not properly sealed after each use and air gets into the product, the cream may turn a yellowish shade which can reduce the effectiveness of the cream. Ensure cream is wiped from tube tip and cap is properly sealed after each use.

In order for the Facial Wand Eyebrow Shaper to work well on the face it needs to be a fairly thick consistency. The gel itself also adapts to the surrounding temperature so you may find it will thicken in the colder months. The gel will soften by rubbing the Wand between your hands for 30 seconds. Alternatively, place the Wand in a cup of hot water for 2 minutes, tip facing upwards, water level no higher than the ® symbol. Subsequently apply the gel slowly to the area you wish to treat and it will melt with your body heat as it goes on. Important - DO NOT place the wand in the microwave.

You may have applied the wax too thinly. The hair needs to be completely covered. Also, the wax may have been left on the skin too long. The wax should be pliable when removed (not brittle).

Put the jar back in the microwave for 10-second increments until it has the consistency of thick honey. You might find that there is a ‘hot spot’ in the jar – a spot where the wax is completely fluid with hard wax around it. Leave the wax for 1 minute and then gently stir it mixing the more fluid parts with the hard parts. Please remember to test a little bit on the inside of your wrist to check the temperature before proceeding with the treatment.

Brazilian and Bikini Wax is suitable for areas with thicker, coarser unwanted hair like the bikini area and underarms. 

For legs and arms, we recommend you use one of our other hair removal products: Nad’s Body Wax Strips, Nad’s Natural Hair Removal Gel, Nad’s Warm Wax, or Nad's Hair Removal Crème. For the face we recommend removing unwanted hair with Nad’s Facial Wand Eyebrow Shaper or Nad’s Facial Hair Removal Strips. 

Cilia are microscopic hairs on the surface of the respiratory tract that draw up mucus which traps any smaller foreign particles that the nose hairs may have missed. Cilia help clean the air before it goes to the lungs by moving these particles toward the front of the nose or down through the throat to remove them from your airway.

The spatulas and precision shaping stick can be used for precision application of the hard wax close to the bikini shape and for finishing touches after removing the shape.

Baby oil will help remove any accidental wax application, or you may need to trim away hair caught up in ‘misplaced’ wax. If it’s simply post-wax residue or a very small amount of wax, the Nad’s Post Wax Calming Oil Wipes included will be sufficient.

Customer satisfaction is our number 1 priority. Nad’s has a dedicated customer service team that will assist with any customer enquiry. Please contact our customer service department for assistance.

If the product is damaged, defective or incorrectly sent then it may be returned to us for a refund at that time. Please contact our customer service team before returning anything so that we can inform you where to send and how to arrange the refund. Items must be returned in the original condition in which they were received.

Nad’s Nose Wax is a specially formulated hard wax that effectively removes visible nose hair from the nostril area. The unique formula can also be used to remove hair from the surface of the nose.

Nad’s Natural Hair Removal Sugar Wax has been created from all natural ingredients, such as molasses, lemon juice, honey and vinegar.

• Nad's Gel is made with natural ingredients commonly found in the kitchen, like honey, lemon and molasses.
  
• Nad's Gel is water soluble so if you make a mistake with application, the Gel simply rinses off with water. It also means the Cotton Strips included with the Gel can be rinsed under the tap and dried ready for your next wax.
  
• Nad’s Gel doesn’t require heating...the Gel softens with the heat of the body as it's applied to the skin.  
  
• Nad’s Gel removes hair from the root, giving you long lasting smooth, hair-free skin.
  

• Nad's Natural Sugar Wax is made with natural ingredients commonly found in the kitchen, like honey, lemon and molasses.
  
• Nad's Natural Sugar Wax is water soluble so if you make a mistake with application, the wax simply rinses off with water. It also means the Cotton Strips included with the wax can be rinsed under the tap and dried ready for your next wax.
  
• Nad’s Natural Sugar Wax doesn’t require heating...the wax softens with the heat of the body as it's applied to the skin.  
  
• Nad’s Natural Sugar Wax removes hair from the root, giving you weeks of smooth, hair-free skin.
  

The main function of nose hair is to keep foreign or unwanted particles from entering the lungs through the nasal cavity. Nose hair also assists in adding moisture and warmth to the air that is inhaled.

Nad’s Natural Hair Removal Gel has been created from all natural ingredients, such as molasses, lemon juice, honey and vinegar.

Ingrow should be used in the days after hair removal treatment to minimise irritations and bumps. Always wait at least 24 hours after hair removal before applying Ingrow.

You should start working your way from the outside inwards. So start with your bikini line and then work inwards.

As depilatory creams have to be very alkaline to dissolve the hair, they can sometimes cause irritation to sensitive skins which is why we always recommend a patch test to ensure your skin is suitable for treatment with a depilatory cream.

Remember it's important to patch test in the area you wish to treat as some areas are more sensitive than others. Check the precautions on pack to ensure the area you wish to treat is suitable for treatment with a depilatory cream.

To perform a patch test, follow the directions on pack and always read the precautions before you commence.

Some people with diabetes have poor blood circulation and so may be more prone to bruising and skin irritations.

Hair may not come out if

• it is not at least 3-5mm long
  
• the area is not clean and free from makeup and moisturisers
  
• the area is not dried after using the cleansing wipes
  
• too thick a layer of gel is applied – it needs to be thin
  
• you do not pull off the strip in the opposite direction of hair growth
  
• you pull off the cotton strip upwards rather than close and parallel to the skin
  
• the skin was not held taut.